As part of its ongoing commitment to enhancing support for its customers, Textron Aviation Inc., a Textron Inc. (NYSE:TXT) company has rolled out a new web-based customer portal, which allows customers to seamlessly manage their aircraft maintenance and provides increased transparency and efficient communication when aircraft service is required.
“Textron Aviation’s aircraft play an important role in the productivity and success of our customers, and the service team continues to develop solutions to minimize aircraft downtime. The new Customer Portal is yet another example of how we are investing to deliver on that commitment,” said Kriya Shortt, senior vice president, Customer Service. “From the beginning, our customers were integral to the design and development process, both through providing feedback on the portal’s features, and in testing the final product. The result is an intuitive platform that allows customers to more efficiently manage their aircraft maintenance. And just a few months since rolling out the Customer Portal, we have already surpassed 500 customers enrolled and actively using the platform.”
The Customer Portal allows individual owners or directors of maintenance to track an aircraft through its entire maintenance cycle and is designed to reduce the aircraft’s downtime. Accessible through any device at any time, owners, operators, directors of maintenance and technicians can manage numerous tasks within the Customer Portal, including initiating service requests, tracking maintenance events, ordering parts, reviewing and approving maintenance tasks, viewing invoice history and paying invoices online.
Rolling out to customers in phases throughout the remainder of the year, the customer portal is just the latest addition to Textron Aviation’s full suite of support solutions. The company has focused its investments on simplifying access to factory-direct support solutions, which most recently include 1View, the company’s new technical publications platform; optimization of its eCommerce parts ordering platform; same-day invoicing; and 1CALL localization for customers in Europe and Central and South America, which streamlines support during unscheduled maintenance events.
Textron Aviation, through its Beechcraft, Cessna and Hawker brands, is renowned for its unrivaled global service network dedicated to complete life-cycle support. Textron Aviation’s support organization includes a global footprint of company-owned service centers staffed with expert service engineers offering maintenance, inspections, parts, repairs, avionic upgrades, equipment installations, refurbishments and other specialized services. In addition to its company-owned footprint, Textron Aviation’s jet and turboprop customers have access to a global network of nearly 200 authorized service facilities. Textron Aviation also offers a mobile support program featuring more than 60 mobile service units, six dedicated support aircraft and on-site service technicians and support.