Textron Aviation Inc., a Textron Inc. (NYSE:TXT) company, today announced that it has attained new certifications allowing each U.S. company-owned service center to support the Beechcraft, Cessna and Hawker brands.
“We are committed to fostering relationships with our customers that continue well beyond the initial aircraft purchase. We recognize that investing in and expanding our service capabilities to ensure Beechcraft, Cessna and Hawker customers have convenient access to high quality, factory-direct expertise is paramount to their satisfaction,” said Brad Thress, senior vice president, Customer Service. “All 14 Textron Aviation-operated service centers in North America have received expanded certifications in the past year, allowing us to deliver on our service commitments across our brands.”
In addition to investing in company-owned service centers, Textron Aviation continues to make available more resources for customers who want the flexibility of service at their location. Over the last year, the company expanded its mobile service unit (MSU) fleet to more than 60 vehicles located in North America and Europe. The company also recently placed a third dedicated support aircraft in service – its first in Europe – to support maintenance events by transporting technicians and parts to the customer’s location.
“From growing our team of highly-trained technicians, to making our company-owned service centers capable of servicing all of our brands, we’re focused on how best to reach our broad base of customers and be their go-to source for aircraft support,” Thress said. “We’ll continue to listen to their feedback and expand our solutions in ways that keep our customers flying.”
Textron Aviation, through its Beechcraft, Cessna and Hawker brands, is renowned for its unrivaled global service network dedicated to complete life-cycle support. Textron Aviation’s support organization includes 21 company-owned service centers located around the world with expert service engineers offering maintenance, inspections, parts, repairs, avionic upgrades, equipment installations, refurbishments and other specialized services. In addition to its company-owned footprint, Textron Aviation’s jet and turboprop customers have access to a global network of nearly 200 authorized service facilities. Textron Aviation also offers a mobile support program featuring more than 60 mobile service units, three dedicated support aircraft, and on-site service technicians and support.
Web page: Find Textron Aviation service information on our website at http://txtav.com/en/service
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