Celebrating more than half a century of dedicated support at the Indianapolis Customer Service Center

Textron Aviation is celebrating 55 years of service at its Indianapolis Customer Service Center, supporting Beechcraft, Cessna and Hawker customers across Indiana and the Midwest. The milestone reflects the center’s long-standing role in Textron Aviation’s global service network and its commitment to keeping customers flying.

“Reaching more than half a century of service in Indianapolis speaks to the trust our customers place in this team and the commitment our employees bring to their work every day,” said Chris Berry, general manager, Indianapolis Customer Service Center. “Our focus has always been on providing dependable, high-quality support and we’re proud to continue serving customers as part of Textron Aviation’s global service network.”

Textron Aviation’s roots in Indianapolis date back to 1947, with the modern foundation of the service center taking shape in the mid‑1950s as a regional hub supporting multiple aircraft manufacturers. In the early 1970s, Beech Aircraft Corporation acquired the facility, establishing it as Indiana Beechcraft Inc. and expanding its capabilities as a full-service operation. Over the decades, the location evolved through several industry transitions before becoming Textron Aviation in 2014. The service center relocated to its current facility in 2009, positioning the team to better support a growing customer base.

Today, the Indianapolis Customer Service Center operates from a 74,000-square-foot main hangar, along with a dedicated 7,800-square-foot paint removal and preparation hangar and can accommodate 12 to 15 aircraft depending on model. The center supports Beechcraft, Cessna and Hawker aircraft, offering scheduled and unscheduled maintenance, avionics modifications and upgrades, interior refurbishment and full repaint services. Customers are also supported through aircraft on ground (AOG) response via Go Teams based at the service center and mobile service teams, providing flexible, responsive support when and where it’s needed.

About Textron Aviation Customer Support

Textron Aviation, through its Beechcraft and Cessna brands, is renowned for its unrivaled global service network dedicated to complete life‑cycle support, including more than 300 authorized service facilities and a mobile support program featuring over 40 mobile service units and onsite technicians. Learn more at txtav.com/en/service.