Knowledgeable, customer-focused and dedicated. Those are just a few words used to describe the employees at the Textron Aviation Milwaukee Service Center. To celebrate the center's 30th anniversary, employees and leaders reflect on the amazing work that happens at the Milwaukee location.
When the Milwaukee Service Center first opened in 1990, it was a Cessna Citation Service Center. Since then, the business has expanded to serve the full suite of Cessna, Beechcraft and Hawker products seven days a week, including Go-Teams and Mobile Service Unit teams.
We love fixing airplanes and taking care of customers.Stephen Kruk, General Manager, Milwaukee Service Center
Stephen Kruk, General Manager of the Milwaukee Service Center, says the people are what make the Milwaukee Service Center exceptional.
"We have highly tenured experienced and knowledgeable employees who understand how to deliver great customer service," said Kruk. "We love fixing airplanes and taking care of customers. We are committed to keep our customers flying."
In fact, 10 percent of the Milwaukee employee base has served the location since the doors first opened 30 years ago.
Employees at the Milwaukee Service Center know that our customers trust and count on them to keep their aircraft flying. The relationships and bonds that have been developed between customers and employees over the past 30 years keep customers coming back for their maintenance needs and motivates employees to come to work each day.
"Being legendary is having a reputation of being trustworthy, committed and knowledgeable," said Matthew Wild, Aftermarket Sales Manager at the Milwaukee Service Center.
"I'm always happy to hear when a customer shares that they have complete faith that their aircraft is being maintained to OEM standards by a team with a very high level of experience, and who are committed to supporting our customers and their aircraft."