Textron Aviation expands 1CALL team in Europe, increasing support for customers

 One of the benefits of working at Textron Aviation is the opportunity to grow in your professional career while enjoying a great work environment and developing as an individual. For Robin and Claudia, that meant advancing from supporting customers at Textron Aviation's Valencia Service Center to working with customers as the first 1CALL Support Specialists located in Europe.

Since launching in 2016, the company’s 1CALL team has supported customers with unscheduled maintenance needs around the globe from the company’s headquarters in Wichita, Kansas. Now, Cessna, Beechcraft and Hawker customers can also work with 1CALL team members located in Europe, in addition to the team in the U.S. Robin and Claudia bring extensive knowledge of the European Union Aviation Safety Agency (EASA), as well as experience with the Textron Aviation Service Center network to their role. This team can be reached by dialing +34.960.131.969.  

“I have always been encouraged to share my skills and talents with the team in fulfilling ways that best support our customers,” said Robin Sapena, 1CALL support specialist. “I’m excited to continue to support our customers when they need it most.”

The duo traveled to Textron Aviation’s headquarters for training and to better understand 1CALL processes. During their two-week training period, they learned how to provide the best customer service experience and gained a better understanding of the business. Following their training, Robin and Claudia traveled back to Valencia to setup the company's European 1CALL center.

“We are here to ensure the best service to our European customers when they need it the most,” said Claudia Lozano Navarro, 1CALL support specialist. “Consistent and efficient service on AOG events is our mission.”

The European 1CALL team works closely with the headquarters team and the company’s regional service centers to connect customers in Europe with necessary support and parts during AOG events.

Explore your own possibilities at txtav.com/careers.