WHY STELLAR CUSTOMER SERVICE IS IMPORTANT (AND HOW TO DO IT RIGHT)

Regarding customer service, there are few experiences more gratifying than seeing a customer's reaction to a job well done. Whether it's a satisfied smile or an enthusiastic exclamation, knowing that you've made someone's day is what makes customer service so rewarding.

Alix Beezley, interior sales manager, recently experienced her best day on the job, when she had the pleasure of delivering a fully refurbished 2007 Cessna Citation Mustang to a customer. Seeing the joy on the customer's face when he saw his updated aircraft was an unforgettable experience.

“As we work through major interior refurb projects, we spend a lot of time with customers, talking through the details,” said Alix. “Many of these customers feel like friends by the end of the experience so it’s important to me to provide stellar customer service and support through every inch of the process.”

This customer was thoroughly involved in the whole refurbishment process, from choosing materials and paint colors, to finding ways to make his Mustang unique. The satisfaction of seeing the collaboration from the customer and our team come to fruition was a joy for Alix as well.

It's this type of customer service that motivates Alix. She’s proud to support and guide customers throughout a sometimes overwhelming process.  

“It’s important for customers to know that I am here for them every step of the way,” continued Alix. “I am their ally and trusted advisor throughout the refurbishment process. It’s important to me that they feel comfortable and confident with the decisions they are making.”

Commitment to excellence is what sets Textron Aviation apart from the competition. Customers can be confident they will receive world-class customer service across our global network of service centers.