As part of Hawker Beechcraft Corporation’s (HBC) initiative to enhance customer support in emerging markets, the company today announced it is placing customer support leadership and an additional $3 million USD in critical spare parts into the Asia-Pacific region. Steve Porte, vice president, International Support, has relocated to the company’s regional headquarters at the Hong Kong International Airport.
“We want our customers in this area of the world to see we are committed to their success,” said Christi Tannahill, HBC vice president, Global Customer Support. “We understand the value of this investment to place not only parts, but also our people in region to deliver on this commitment.”
Porte will focus on developing HBC support infrastructure in the Asia-Pacific region. He will also provide in-region management of the Asia-Pacific Field Service Representatives.
“Hawker Beechcraft is focused on meeting the demand in Asia,” said Justin Firestone, HBC president, Asia-Pacific Region. “Bringing Customer Support leadership into the region and making additional spare parts readily available are two important steps. We are better able to respond to customer demands within the Asia-Pacific time zone and business day with a diverse group of experienced HBC factory staff that are multi-lingual and multi-cultural.”
With additional parts in the region valued at approximately $6 million USD, the company continues to build its parts inventory for the entire HBC aircraft lineup to support customers’ current and future needs. The parts are based in Beijing, Hong Kong and Singapore.
Headquartered in Wichita, Kan., Hawker Beechcraft Global Customer Support (GCS) is dedicated to improving the value of HBC aircraft by employing products and services to simplify aircraft ownership, reduce operating cost and increase re-sale value. GCS is comprised of four functional groups that include Support Plus (cost predictability/warranty programs), Hawker Beechcraft Parts & Distribution (genuine factory parts), Hawker Beechcraft Services (factory-owned service centers) and Technical Support (Field Support Representatives, Hot Line specialists and Technical Publications).
Hawker Beechcraft Corporation is a world-leading manufacturer of business, special mission and trainer aircraft – designing, marketing and supporting aviation products and services for businesses, governments and individuals worldwide. The company’s headquarters and major facilities are located in Wichita, Kan., with operations in Salina, Kan.; Little Rock, Ark.; Chester, England, U.K.; and Chihuahua, Mexico. The company leads the industry with a global network of more than 100 factory-owned and authorized service centers. For more information, visit www.hawkerbeechcraft.com.