Hawker Beechcraft Enhances Customer Support in Europe

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Global Customer Service and Support realign field service representatives

In order to better serve customers and provide improved support within the European and Eastern European regions, Hawker Beechcraft Corporation (HBC) today announced a realignment of its Global Customer Service and Support field service representatives. Field service representatives are the first point of contact for all in-service related inquiries and support and are trained to offer guidance on aircraft models.

“Our field service representatives serve as a direct connection to HBC’s product support system,” said William (Bill) Brown, president, Hawker Beechcraft Global Customer Service and Support. “As our fleet of aircraft in Europe increases, we will continue focusing on ways to provide the best service and support to our customers located there and in all parts of the world.”

Hawker Beechcraft’s field service representatives for Europe are as follows:

  • Phill Thorp – Field Service Representative for the United Kingdom, Republic of Ireland and Scandinavia
  • Mark Reynolds – Field Service Representative for Southern Europe, France, Switzerlandand North Africa
  • Miles Rittey – Field Service Representative for Eastern and Central Europe, Germany
  • Hans May – Propeller products support, Europe, Eastern, Central, Southern Europe and North Africa
  • Mark Saunders – Avionics Support for all regions

Contact information for HBC field service representatives is available on the HBC Web site at http://www.hawkerbeechcraft.com/service_support/tech_support/field_service_rep/default.aspx.

Hawker Beechcraft Corporation is the world’s leading business, special-mission and trainer aircraft manufacturer – designing, marketing and supporting aviation products and services for businesses, governments and individuals worldwide. The company’s headquarters and major facilities are located in Wichita, Kan., with operations in Salina, Kan., Little Rock, Ark. and Chester, England, U.K. The company leads the industry with a global network of more than 100 factory- owned and authorized service centers. For more information, visit www.hawkerbeechcraft.com.

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