Hawker Beechcraft Global Customer Support (GCS) today announced it is augmenting its existing service and support resources with the addition of new dedicated air and ground mobile support vehicles. In addition, the company is leveraging its highly knowledgeable team of expert technicians, field support and management personnel to form a Global Experience Team (GET) that is focused on enhancing Hawker Beechcraft customers’ ownership and operating experience. The GCS organization recently unveiled the initiative at a reception for pilots and maintenance personnel during Super Bowl XLV at Dallas Love Field.
“Throughout the year, we will be introducing a number of GET professionals, who are empowered with the authority and tools to get the job done,” said Christi Tannahill, HBC vice president, Global Customer Support. “Our new GET mobile response vehicles are custom designed to enhance the portfolio of support options that have been tailored to fit the needs of Hawker Beechcraft owners and operators.”
The ground support vehicles are capable of performing AOG support and unscheduled maintenance with the ability to remove aircraft engines as large as those found on the Hawker 4000, while the GET support aircraft can be dispatched at a moments notice for AOG situations. Initially, the vehicles will be deployed to supplement HBC’s existing mobile support units operating throughout the United States. The company will be expanding this service in other regions of the world as its international presence continues to grow.
The GET initiative will incorporate all areas of the Global Customer Support network, including Hawker Beechcraft Services (HBS), SupportPLUS cost predictability programs, Technical Support, and Hawker Beechcraft Parts & Distribution.
Headquartered in Wichita, Kan., Hawker Beechcraft GCS is dedicated to improving the value of HBC aircraft by employing products and services to simplify aircraft ownership, reduce operating cost and increase resale value. GCS is comprised of four functional groups that include SupportPLUS (cost predictability/warranty programs), Hawker Beechcraft Parts & Distribution (genuine factory parts), HBS (factory-owned service centers) and Technical Support (Field Support Representatives, Hot Line specialists and Technical Publications).
Hawker Beechcraft Corporation is a world-leading manufacturer of business, special mission and trainer aircraft – designing, marketing and supporting aviation products and services for businesses, governments and individuals worldwide. The company’s headquarters and major facilities are located in Wichita, Kan., with operations in Salina, Kan.; Little Rock, Ark.; Chester, England, U.K.; and Chihuahua, Mexico. The company leads the industry with a global network of more than 100 factory-owned and authorized service centers. For more information, visit www.hawkerbeechcraft.com.