Hawker Beechcraft Global Customer Support (GCS) today announced the appointment of David A. (Andy) Balser as vice president, Customer Excellence. Balser, who brings 15 years of international executive management experience to his new role at Hawker Beechcraft, will be responsible for overseeing and communicating the GCS team’s vision for customer focus and superior service. He will report to Christi Tannahill, Hawker Beechcraft vice president of GCS.
“Andy is an experienced and accomplished customer support executive with an established track record of delivering extraordinary service to his clients,” Tannahill said. “He brings valuable experience from his time at NetJets and will serve as an integral part of our Global Experience Team. We’re pleased to have him and believe he will be a great addition to our team as we continue to focus on providing the best experience for our customers.”
Most recently, Balser was a founding member of the executive leadership team and the vice president of NEXUS Flight Operations Services in Manama, Bahrain, a global aviation services company that provides personal aviation and concierge services for both private and commercial customers. Prior to NEXUS, he was Vice President of Customer Support for NetJets where he held increasing roles of responsibility during his more than 10-year term, including Flight Service Manager, Product Delivery Manager and Director of Customer Service.
He has a bachelor’s degree in business administration and aviation management from Ohio State University. A former member of the Ohio Regional Business Aviation Association Board and the American Association of Airport Executives, he currently sits on the Advisory Board for the Franklin University College of Business Administration in Columbus, Ohio.
Headquartered in Wichita, Kan., Hawker Beechcraft GCS is dedicated to improving the value of HBC aircraft by employing products and services to simplify aircraft ownership, reduce operating cost and increase resale value. GCS is comprised of four functional groups that include Support Plus (cost predictability/warranty programs), Hawker Beechcraft Parts & Distribution (genuine factory parts), Hawker Beechcraft Services (factory-owned service centers) and Technical Support (Field Support Representatives, Hot Line specialists and Technical Publications).
Hawker Beechcraft Corporation is a world-leading manufacturer of business, special mission and trainer aircraft – designing, marketing and supporting aviation products and services for businesses, governments and individuals worldwide. The company’s headquarters and major facilities are located in Wichita, Kan., with operations in Salina, Kan.; Little Rock, Ark.; Chester, England, U.K.; and Chihuahua, Mexico. The company leads the industry with a global network of more than 100 factory-owned and authorized service centers. For more information, visit www.hawkerbeechcraft.com.