Hawker Beechcraft International Parts Depots Increase Availability, Decrease Delivery Times

 Hawker Beechcraft Global Customer Support (GCS) today announced that the three international parts distribution facilities it shares with Schenker Logistics in London, Dubai and Singapore have had a significant impact on the company’s overall dispatch reliability since they opened in 2010. By pre-positioning inventories of the most widely ordered and preferred spare parts at the three Schenker facilities and utilizing DB Schenker aeroparts logistics service to express ship them to customers and service providers within their regions in under 20 hours, Hawker Beechcraft has been able to increase its parts distribution volume dramatically.

“Spare parts play an incredibly important role in customer satisfaction,” said Christi Tannahill, Hawker Beechcraft vice president, Global Customer Support. “We have discovered through surveys and inputs from our customer base that, especially in international venues, rapid response when critical parts are needed is cited even more than price as a determining factor in the selection of a favored provider. By making the strategic decision to partner with Schenker last year in these key regions, we have been able to offer our network of authorized service providers and their customers extremely quick dispatching of parts, real-time tracking, and round-the-clock availability from a source that isn’t half a world away.

”Schenker Logistics is part of DB Schenker, one of the world’s leading international providers of integrated logistics services with more than 2,000 worldwide locations. Schenker provides support to trade and industry in the global exchange of goods – in land operations, in worldwide air and sea freight, and in all other associated logistics services. The company has nearly 88,000 employees in 130 countries.

Headquartered in Wichita, Kan., Hawker Beechcraft GCS is dedicated to improving the value of HBC aircraft by employing products and services to simplify aircraft ownership, reduce operating cost and increase resale value. GCS is comprised of five functional groups that include Support Plus (cost predictability/warranty programs), Hawker Beechcraft Parts & Distribution (genuine factory parts), Hawker Beechcraft Services (factory-owned service centers), Technical Support (Field Support Representatives, Hot Line specialists and Technical Publications) and Global Mission Support (government business and special mission maintenance / training support).

Hawker Beechcraft Corporation is a world-leading manufacturer of business, special mission, light attack and trainer aircraft – designing, marketing and supporting aviation products and services for businesses, governments and individuals worldwide. The company’s headquarters and major facilities are located in Wichita, Kan., with operations in Salina, Kan.; Little Rock, Ark.; Chester, England, U.K.; and Chihuahua, Mexico. The company leads the industry with a global network of more than 100 factory-owned and authorized service centers. For more information, visit www.hawkerbeechcraft.com.